百度 “月收入7成左右都还了房贷。
Senior Executive | Board Director | Digital Innovator | Business Transformation | Strategy & Execution | P&L Ownership | Cross-Functional Leadership | Community Impact
“Customer service isn’t a department. Customer experience isn’t just a strategy. It’s cultural.” This line from Shep Hyken’s latest piece really stuck with me, and it couldn’t be more timely. In a world of “always-on” customers, experience is no longer defined by industry standards. It’s shaped by every great interaction a customer has had—anywhere. And that bar keeps rising. What stood out most in this Forbes article is how clearly it connects technology and leadership. Yes, AI, virtual assistants, and real-time CX tools are transforming how we engage customers. But tech alone doesn’t build trust or loyalty. Leadership does. Leaders must embed CX into the DNA of their organizations, from the C-suite to the frontlines. That’s how we meet the needs of the exponential customer: connected, expectant, and evolving. Curious, how is your team adapting to today’s “always connected, always expecting” customer? #CustomerExperience #Leadership #Innovation #AI #CXStrategy
