2020年是属什么生肖

Thank you for reading and sharing our Human-Centered Change & Innovation authors with your colleagues!

May your Year of the Snake be filled with new knowledge that's hopefully not forbidden!

This week we bring you content from Shep Hyken, Mike Shipulski, Greg Satell, Roger Dooley, Braden Kelley and Robyn Bolton on strategic foresight, partner advisory boards, loyalty, problem solving, convenience, change and innovation.

Any reactions to the articles? Leave them in the comments below!

Partner Advisory Boards

by Braden Kelley and Art Inteligencia

We live in an experience economy. Customers no longer just buy products or services; they invest in the complete journey a brand offers. While the spotlight often shines brightest on direct customer interactions, a profound truth remains obscured for many organizations: the customer experience is ...

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The Most Powerful Question

Guest Post from Mike Shipulski

Artificial intelligence, 3D printing, robotics, autonomous cars – what do they have in common? In a word – learning. Creativity, innovation and continuous improvement – what do they have in common? In a word – learning. And what about lifelong personal development? Yup – learning.

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Companies Don’t Control Loyalty

Guest Post from Roger Dooley

Carnival Cruise Line is getting a painful lesson in customer psychology. When they scrapped their lifetime loyalty program for a spend-based model that resets every two years, their most loyal customers revolted. One Diamond member with 37 years and 31 cruises called it ...

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Top 10 Human-Centered Change & Innovation Articles of June 2025

Curated by Braden Kelley

Drum roll please… At the beginning of each month, we will profile the ten articles from the previous month that generated the most traffic to Human-Centered Change & Innovation. Did your favorite make the cut?

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Strategic Foresight Won’t Save Your Company

Guest Post from Robyn Bolton

Are you spooked by the uncertainty and volatility that defines not just our businesses but our everyday lives? Have you hunkered down, stayed the course, and hoped that this too shall pass? Are you starting to worry that this approach can’t go on forever but unsure of what to ...

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Embracing Convenience as a Strategy

Guest Post from Shep Hyken

I just received an email from the Dollar Shave Club. I’ve been a member (as in customer) of the “club” for more than 10 years. I joined the club after watching their irreverent, R-rated (for language) YouTube video that has more than 28 million views. The concept was ...

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You Must Learn the Change Lifecycle

Guest Post from Greg Satell

When a transformational initiative fails, it’s often said that it was because people don’t like change. That’s not really true. Everywhere I go in the world, no matter what type of group I’m speaking to, people are enthusiastic about some kind of change. It’s other people’s ideas for change that they ...

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I hope you enjoyed this week's contributions from our guest authors!

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Sincerely,

Your Host - Braden Kelley (a LinkedIn Top Voice)

If you are a recognized thought leader or corporate practitioner with interesting case studies to share, please contact me to contribute. You can support this effort by investing in either of my books or by getting to the future first with my FutureHacking methodology (20+ tools).