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Braden Kelley
Keynote Speaker, Best-Selling Author and LinkedIn Top Voice - follow for Human-Centered Change and Innovation Insights.
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This week we bring you content from Shep Hyken, Mike Shipulski, Greg Satell, Art Inteligencia, Braden Kelley and Robyn Bolton on science, innovation, transformation, customer experience, strategy and foresight.
Any reactions to the articles? Leave them in the comments below!
Guest Post from Art Inteligencia
Imagine holding a beam of light in your hand, not as a fleeting shimmer, but as a tangible object. Sounds impossible, right? Yet, as an innovation thought leader, I’m constantly scanning the horizon for breakthroughs that shatter our perceptions of what’s possible. Few concepts ignite my imagination quite like ...
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Guest Post from Mike Shipulski
Continuous improvement is not transformation. With continuous improvement, products, processes and services are improved three percent year-on-year. With transformation, products are a mechanism to generate data, processes are eliminated altogether and services move from fixing what’s broken to ...
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by Braden Kelley and Art Inteligencia
In today’s fiercely competitive landscape, merely meeting expectations isn’t enough; delivering exceptional experiences is the non-negotiable standard. Customers demand seamless, intuitive journeys. Employees seek engaging, meaningful work that fosters growth. Partners require transparent, collaborative relationships that drive mutual success. As a human-centered change and innovation thought leader, I advocate for a truly holistic approach: the Experience Management Office (XMO).
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Guest Post from Art Inteligencia
In the relentless pursuit of progress, the headlines often gravitate towards the monumental—AI breakthroughs, space exploration milestones, or widely publicized medical cures. Yet, beneath the surface, a vibrant ecosystem of lesser-known scientific discoveries is quietly brewing, each holding immense ...
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Guest Post from Robyn Bolton
You stand on the brink of an exciting new adventure. Turmoil and uncertainty have convinced you that future success requires more than the short-term strategic and business planning tools you’ve used. You’ve cut through the hype surrounding Strategic Foresight and studied success. You are ready to ...
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Guest Post from Shep Hyken
Recently, I wrote an article about the customer service farce. One of several examples I shared was the line we often hear when calling customer support: “Your call is very important to us.” When we hear it, we hope it’s true. We hope it means that the company is going to respect our time, that someone will ...
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Guest Post from Greg Satell
Go to just about any business conference these days and you’re likely to see some pundit on stage telling a story about a company — often Blockbuster, Kodak or Xerox — that got blindsided by nascent trends. Apparently, the leaders who rose to the top of the corporate ladder were so foolish they just weren’t ...
I hope you enjoyed this week's contributions from our guest authors!
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Sincerely,
Your Host - Braden Kelley (a LinkedIn Top Voice)
If you are a recognized thought leader or corporate practitioner with interesting case studies to share, please contact me to contribute. You can support this effort by investing in either of my books or by getting to the future first with my FutureHacking methodology (20+ tools).